PPP 408 | When You Have to Deliver Bad News, Fire Someone, or Deal With A Dysfunctional Boss, with author Paul Falcone

Total Duration 46:51

Earn free PDUs while learning how to first time managers can deal with challenging situations Download episode 408

Summary

In this episode, Andy welcomes Paul Falcone to discuss his book The First-Time Manager: Leading Through Crisis. The conversation dives into common challenges faced by managers such as performance conversations, dealing with dysfunctional teams or bosses, and navigating situations like having to fire an employee or dealing with a younger (or older) manager scenario. Whether you're a new manager or been around for a while, there's insight in this episode for you.

Chapters

  • 00:00 Introduction
  • 01:38 Start of Interview
  • 03:02 Dealing with Performance Issues
  • 10:10 Terminating Employment
  • 13:54 Delivering Bad News
  • 19:02 When You Have a Dysfunctional Boss
  • 24:08 Empowering Leadership: Building a Creative and Innovative Team
  • 26:04 Turning Around a Dysfunctional Team
  • 28:15 The Fall Off the Planet Test
  • 30:14 Earning Respect as a Young Manager
  • 34:26 Addressing Profanity in the Workplace
  • 37:24 End Of Interview
  • 41:40 Outtakes

Learn More

You can learn more about Paul and his books at PaulFalconeHR.com/books.

If you’d like more on this subject, here are some episodes to check out:

  • Episode 360, with Janet Polach, about her book for first-time managers
  • Episode 368, with Jim Wetrich, on where good leaders go wrong
  • Episode 358, with Donato Tramuto, on compassionate leadership

Join us for LEAD52

I know you want to be a more confident leader--that’s why you listen to this podcast. LEAD52 is a global community of people like you who are committed to transforming their ability to lead and deliver. It’s 52 weeks of leadership learning, delivered right to your inbox, taking less than 5 minutes a week. And it’s all for free. Learn more and sign up at GetLEAD52.com. Thanks!

Thank you for joining me for this episode of The People and Projects Podcast!

Talent Triangle: Power Skills

 

The following music was used for this episode:

Music: Tranceverse by Sascha Ende
Free download: https://filmmusic.io/song/5223-tranceverse
License (CC BY 4.0): https://filmmusic.io/standard-license

Music: Tuesday by Sascha Ende
Free download: https://filmmusic.io/song/2992-tuesday
License (CC BY 4.0): https://filmmusic.io/standard-license

PPP 407 | How to Get Your Message Read, Understood, and Acted Upon, with author Ben Guttmann

Total Duration 37:32

Earn free PDUs while learning how to communicate in a way that people understand and take action Download episode 407

Summary

In this episode, Andy interviews Ben Guttmann about his book, Simply Put: Why Clear Messages Win and How to Design Them. They discuss how to design and deliver messages that not only capture attention but also evoke meaningful responses. They delve into concepts like simplicity, fluency, and minimal messaging. Ben demonstrates how linguistic complexity can impact a message's success. Additionally, he shares practical examples, shedding light on how to make your communication more effective, regardless of your role in a project. Overall, the conversation highlights the importance of clear and effective communication in all aspects of life and work.

Chapters

  • 00:00 Introduction
  • 01:49 Start of Interview
  • 02:10 Defining the Book in Two Sentences
  • 03:53 What Does It Mean to Be Simple?
  • 04:30 How About Fluency?
  • 09:54 They Don't Want The Drill, They Want the Hole
  • 12:20 How Constraints Can Actually Help You
  • 18:11 The Biggest No-Brainer in the Book
  • 23:23 Removing Fluff
  • 27:27 About Using Big Words
  • 29:03 How AI Can Help
  • 32:00 Interview Wrap Up
  • 32:37 Andy Comments After the Interview
  • 36:04 Outtakes

Learn More

You can learn more about Ben and his book at BenGuttmann.com.

If you’d like more on this subject, here are some episodes to check out:

  • Episode 378, with Bill McGowan, about saying it right the first time
  • Episode 349, with Tina Kuhn, on how to communicate with different personalities
  • Episode 342, with Krister Ungerbock about his book TalkShifts--how simple changes to what we say can make a difference
  • Episode 195, with Celeste Headlee about her book We Need to Talk

Join us for LEAD52

I know you want to be a more confident leader--that’s why you listen to this podcast. LEAD52 is a global community of people like you, who are committed to transforming their ability to lead and deliver. It’s 52 weeks of leadership learning, delivered right to your inbox, taking less than 5 minutes a week. And it’s all for free. Learn more and sign-up at GetLEAD52.com. Thanks!

Thank you for joining me for this episode of The People and Projects Podcast!

Talent Triangle: Power Skills

 

The following music was used for this episode:

Music: Brooklyn Nights by Tim Kulig
Free download: https://filmmusic.io/song/11192-brooklyn-nights
License (CC BY 4.0): https://filmmusic.io/standard-license

Music: Quantum Sparks [Full version] by MusicLFiles
Free download: https://filmmusic.io/song/10996-quantum-sparks-full-version
License (CC BY 4.0): https://filmmusic.io/standard-license

PPP 406 | How to Successfully Lead Teams and Deliver Projects: Career Lessons from Tara Miller

Total Duration 45:35

Earn free PDUs while learning how to lead teams and deliver projects Download episode 406

Summary

In this episode, Andy interviews Tara Miller, a successful project manager and the founder of Artemis, a management consulting business. Tara shares her journey into project management and highlights the misconceptions about the role. She also discusses important lessons she has learned about leading people and delivering projects.

Tara emphasizes the significance of building strong team dynamics and fostering individual connections. She provides practical management practices for leading and delivering projects, such as getting to know team members individually, creating team dynamics, and establishing a shared purpose. She also reflects on her personal journey to success, emphasizing the value of hard work and the support of others.

Lastly, Tara provides advice for working parents and highlights the benefits of embracing chaos and taking risks. In the outtakes, Andy and Tara discuss the role of AI in project management and the potential impact on the future of work.

Chapters

  • 00:00 Introduction
  • 01:29 Start of Interview
  • 01:51 Tara's Journey to Project Management
  • 04:49 Misunderstandings about Project Management
  • 06:50 Lessons about Leading People and Delivering Projects
  • 09:27 The Project Schedule is the Schedule for How the Project Will Not Occur
  • 11:12 Practical Management Practices for Leading and Delivering Projects
  • 16:24 POP: Personal Operating Profile
  • 19:27 Corporate Mood Ring
  • 20:29 Some of the Biggest People-Related Challenges
  • 22:38 Navigating Change and Stakeholder Management
  • 25:31 Lessons About Being a Successful Woman in Project Management
  • 31:24 Thriving as a Working Parent
  • 38:02 Interview Wrap Up
  • 38:27 Andy Comments After the Interview
  • 40:49 Outtakes

Learn More

You can learn more about Tara at ArtemisFactor.com. The Personal Operating Profile (POP) service that Tara mentions is available at HelloLLUNA.com/MakeAPOP.

AI for Project Managers and Leaders

With the constant stream of AI news, it's sometimes hard to grasp how these advancements can benefit us as project managers and leaders in our day-to-day work. That's why I developed our e-learning course: AI Made Simple: A Practical Guide to Using AI in Your Everyday Work.

This self-guided course is designed for project managers and leaders aiming to harness AI's potential to enhance your work, streamline your workflow, and boost your productivity.

Go to ai.i-leadonline.com to learn more and join us. The feedback from the program has been fantastic. Take this opportunity to unlock the potential of AI for your team and projects.

Thank you for joining me for this episode of The People and Projects Podcast!

Talent Triangle: Ways of Working

 

The following music was used for this episode:

Music: Brooklyn Nights by Tim Kulig
Free download: https://filmmusic.io/song/11192-brooklyn-nights
License (CC BY 4.0): https://filmmusic.io/standard-license

Music: Quantum Sparks [Full version] by MusicLFiles
Free download: https://filmmusic.io/song/10996-quantum-sparks-full-version
License (CC BY 4.0): https://filmmusic.io/standard-license

PPP 405 | How to Deliver Better Results, with Gil Broza

Total Duration 46:54

Earn free PDUs while learning how to deliver better results and unlock your organization's potential Download episode 405

Summary

In this episode, Andy Kaufman interviews Gil Broza about his new book, Deliver Better Results: How to Unlock Your Organization's Potential. They discuss the importance of systems thinking in value delivery and the six aspects of system fitness. Gil shares practical strategies for improving value delivery and emphasizes the significance of mindset over tactics. He also provides examples of successful transformations and offers resources available on the book's website.

Takeaways

  • Value delivery should be viewed as a system, not a collection of practices.
  • Systems thinking helps identify the cause-and-effect relationships within a value delivery system.
  • Understanding the effects of choices and actions is crucial for making informed decisions.
  • The Square model provides a framework for assessing system fitness and improving value delivery.
  • Successful transformations require a sequential and incremental approach, focusing on mindset and values.
  • Resources on the book's website offer additional support for implementing the strategies discussed.

Chapters

  • 00:00 Introduction
  • 02:22 Start of Interview
  • 03:18 Understanding the Value Delivery System
  • 04:13 Key Ideas from Systems Thinking
  • 07:05 Avoiding Oversimplification in Cause and Effect
  • 08:03 Considering the Effects of Choices and Actions
  • 10:30 Introducing the Square Model
  • 11:55 The Six Aspects of System Fitness
  • 13:50 The Backstory of the Square Model
  • 19:04 Sequential and Incremental Strategies for Improvement
  • 21:25 The Importance of Mindset in Change
  • 22:52 Differentiating Values and Beliefs
  • 25:16 The Significance of Mindset over Tactics
  • 28:08 Helping People Navigate Change
  • 29:47 The Role of Fear in Change
  • 30:05 The Concept of 'Committed, but not Attached'
  • 32:41 Case Study: Agile Transformation in a Startup
  • 39:17 Andy Comments After the Interview
  • 42:32 Outtakes

Learn More

You can learn more about Gil and his book at DeliverBetterResultsBook.com. The free chapter that Gil mentioned is available at HeardOnPodcast.DeliverBetterResultsBook.com.

No Freaking Idea!

Do you know someone who is in college or maybe recently graduated?

My experience is there are a growing number of people who dread being asked the question, “So, what’s the plan?” When it comes to their career, they have no freaking idea!

I bring this up because we have a course entitled just that: No Freaking Idea: How to Navigate Career Uncertainty. It’s a career guide for people who don’t know what they want to do, and it has been so fun to hear the feedback on the course.

Whether you are wondering about next steps in your career or a son or daughter and you'd like to give them this as a gift, learn more by going to NoFreakingIdea.courses. Thanks!

Thank you for joining me for this episode of The People and Projects Podcast!

Talent Triangle: Ways of Working

 

The following music was used for this episode:

Music: Brooklyn Nights by Tim Kulig
Free download: https://filmmusic.io/song/11192-brooklyn-nights
License (CC BY 4.0): https://filmmusic.io/standard-license

Music: Quantum Sparks [Full version] by MusicLFiles
Free download: https://filmmusic.io/song/10996-quantum-sparks-full-version
License (CC BY 4.0): https://filmmusic.io/standard-license

PPP 404 | How Project Managers Can Move Fast and FIX Things, with Anne Morriss

Total Duration 43:08

Earn free PDUs while learning how to manage change Download episode 404

Summary

In this episode, Andy interviews author Anne Morris about key concepts from her book Move Fast and Fix Things: The Trusted Leader's Guide to Solving Hard Problems. She emphasizes the importance of building trust and moving fast in change initiatives. Morris introduces the FIX Map, which illustrates the relationship between trust and speed. She also explores the significance of inclusion and the power of storytelling in driving successful change. Additionally, Morris addresses common misconceptions about speed and shares insights on applying Agile principles to change management.

Chapters

  • 00:00 Introduction
  • 02:25 Start of Interview
  • 02:44 Discussion on the Phrase 'Move Fast and Break Things'
  • 04:18 Introduction to the FIX Map Model
  • 12:30 The Trust Triangle
  • 15:19 Looking at Change Through Different Eyes
  • 21:10 The Role of Storytelling in Change Initiatives
  • 26:10 Overcoming Skepticism and Maintaining Focus
  • 27:26 The Dangers of Delay and the Need for Action
  • 29:40 The Influence of Agile Principles in Leadership
  • 34:04 The Intersection of Leadership and Parenting
  • 35:57 Andy Comments After the Interview
  • 39:26 Outtakes

Learn More

You can learn more about Anne and her book at AnneAndFrances.com. And catch her TEDx Talk at https://www.ted.com/talks/anne_morriss_5_steps_to_fix_any_problem_at_work.

If you’d like more on this topic, check out my discussion with Anne's co-author Frances Frei in episode 294 where we talk about their book Unleashed.

AI for Project Managers and Leaders

If you're not actively using AI on a daily basis, you might just be missing out. Join us for our course AI Made Simple. It's specifically tuned to every day use cases for project managers and leaders. Join other colleagues from around the world who have found it immensely helpful! Thanks!

Thank you for joining me for this episode of The People and Projects Podcast!

Talent Triangle: Power Skills

 

The following music was used for this episode:

Music: Summer Morning [Full version] by MusicLFiles
Free download: https://filmmusic.io/song/11262-summer-morning-full-version
License (CC BY 4.0): https://filmmusic.io/standard-license

Music: Fashion Corporate by Frank Schroeter
Free download: https://filmmusic.io/song/11233-fashion-corporate
License (CC BY 4.0): https://filmmusic.io/standard-license

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  2. PPP 402 | Surprising Insights About the Growth Mindset that Project Managers Need to Know, with Eduardo Briceño
  3. PPP 401 | Customer Service Secrets Every Project Manager Must Know, with Micah Solomon
  4. PPP 400 | Celebrating Episode 400 with Adam Grant
  5. PPP 399 | Don't Wait For Someone Else to Fix It, with Doug Lennick and Chuck Wachendorfer
  6. PPP 398 | The Burnout Wake-up Call, with Dr. Neha Sangwan
  7. PPP 397 | Keeping Your Poise When Emotions are Rising, with Neuropsychologist Dr. Julia DiGangi
  8. PPP 396 | Do You Tend to Be a Perfectionist? Embracing the Power of Good Enough, with author Thomas Curran
  9. PPP 395 | Feeling Low on Energy? Ideas for You and Your Team, from Josefine Campbell
  10. PPP 394 | Practical Ways to Improve Your Emotional Intelligence, with EQ expert Joshua Freedman
  11. PPP 393 | Lessons on Leading and Delivering, with my friend and colleague Molly Beran
  12. PPP 392 | Leading When You Can't Know It All, with Wanda T. Wallace
  13. PPP 391 | How Ambitious Managers Make the Jump to Leadership, with Adam Bryant
  14. PPP 390 | From Brain Tumor Survivor to Leadership Expert: The Inspiring Journey of Jen Dary
  15. PPP 389 | Your Past as an Asset: How Experiential Intelligence Empowers Leaders and Teams, with author Soren Kaplan
  16. PPP 388 | PMeLa Interviews Abraham Lincoln: A Lesson on AI Automation
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  18. PPP 386 | AI Insights from a CEO (Andy Tryba) and a Friend (John Chmela)
  19. PPP 385 | How to Say No When You Feel Like You Have to Say Yes, with author Vanessa Patrick
  20. PPP 384 | Andy Interviews an AI: Introducing PMeLa
  21. PPP 383 | Feeling Stuck? The Science of Getting Unstuck, with Adam Alter
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  24. PPP 380 | How to Navigate Stressful Conversations With That Friend (or Stakeholder) You Don't Agree With, with guest Mónica Guzmán
  25. PPP 379 | Overcoming Fear and Uncertainty: A Guide to Risk-Taking, with author Angie Morgan Witkowski
  26. PPP 378 | Say it Right the First Time, with Pitch Perfect author Bill McGowan
  27. PPP 377 | Happier Hour: How to Focus on What Really Matters, with author Cassie Holmes
  28. PPP 376 | How to Help Your Team Stop Drowning in Work, with author Nick Sonnenberg
  29. PPP 375 | Navigating the Fear of Offending: A Guide to Living (and Leading) Unafraid
  30. PPP 374 | Building a Strong Personal Brand Without Being a Self-Promoting Jerk
  31. PPP 373 | Supporting Parents in the Workplace: Tips and Strategies, with Julie Foubert
  32. PPP 372 | How to Quit Bad Decisions Faster: Knowing When to Walk Away, with Annie Duke
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  34. PPP 370 | The Smartest, Clearest, and Funniest Book on the Brain, And Why It Matters, with Dr. Chantel Prat
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  137. PPP 267 | (Video) How Do You Reduce The Waste Around You?
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  145. PPP 259 | (Video) Encouragement That Goes Unexpressed
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  150. PPP 254 | (Video) Winning The Hearts of Your Team Members
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  166. PPP 238 | (Video) The Mistake We Make When Building Our Network
  167. PPP 237 | (Video) How to Connect With People In a Virtual World, with Dr. Nick Morgan
  168. PPP 236 | Do This To Help Your Project Team Learn, Innovate, and Grow, with Harvard Professor of Leadership Amy C. Edmondson
  169. PPP 235 | (Video) One Simple Way to Accelerate Your Career Growth
  170. PPP 234 | (Video) Under-Promise and Over-Deliver? The Happiness Formula
  171. PPP 233 | (Video) Not Happy With Your Outcomes? Consider This.
  172. PPP 232 | (Video) Keep This In Mind When Everything Goes Perfectly (or Poorly)
  173. PPP 231 | (Video) First, Ride Into the Wind
  174. PPP 230 | Helping Your Team Survive The Messy Middle of Projects
  175. PPP 229 | (Video) There's a Leadership Vacuum (What Are You Doing About It?)
  176. PPP 228 | (Video) A Subtle Influence Technique to Drive Behavior
  177. PPP 227 | (Video) Try This Metric To Free Up Some Time This Week
  178. PPP 226 | Become a High Performer in Eight (Scientifically Proven) Steps, with author Marc Effron
  179. PPP 225 | (Video) Help for the Crazy Busy
  180. PPP 224 | (Video) Aspire To Lead? Or Aspire for a Paycheck?
  181. PPP 223 | (Video) What's Worse? Indecision or A Wrong Decision?
  182. PPP 222 | (Video) Collect Wins and Avoid the Bad Beat Stories
  183. PPP 221 | (Video) When You Can't Unfriend That Stakeholder
  184. PPP 220 | (Video) Look for This When Hiring People
  185. PPP 219 | (Video) You Need to Make Time for This
  186. PPP 218 | (Video) Don't Just Keep Them Informed. Keep Them Satisfied.
  187. PPP 217 | (Video) Set Smaller Goals to Get Bigger Results
  188. PPP 216 | (Video) Don't Be Easily Offended
  189. PPP 215 | (Video) Got a Tough Hill to Climb? Do This.
  190. PPP 214 | (Video) 3 Words to Help You Make Better Choices for You, Your Team, and Your Projects
  191. PPP 213 | How to Help You and Your Team Stop Blaming and Start Taking Responsibility, with author Christopher Avery
  192. PPP 212 | (Video) One of the Most Important Choices You Need to Make
  193. PPP 211 | (Video) Finishing Something Today? Do This.
  194. PPP 210 | (Video) One Question That Will Help You Improve Your Personal (and Team) Productivity
  195. PPP 209 | (Video) Less About Us, More About Them. Be Curious
  196. PPP 208 | (Video) What I Taught Today About Applying an Idea from Scrum
  197. PPP 207 | Accelerating Your Agile Journey, with author Johanna Rothman
  198. PPP 206 | (Video) My Favorite Hack to Avoid Missing The Next Big Learning Opportunity
  199. PPP 205 | (Video) What I Taught Today: One of My Favorite Ways to Coach Someone
  200. PPP 204 | How to Build an A Team, with author Whitney Johnson
  201. PPP 203 | (Video) What I Learned This Week (You’ll Never Experience Meetings the Same Once You Know About It)
  202. PPP 202 | How Top Performers Do Less, Work Better, and Achieve More, with author Morten Hansen
  203. PPP 201 | (Video) What I Learned From a Podcast Listener This Week About Coffee Every Friday (and Strengths, from Marcus Buckingham)
  204. PPP 200 | Why Too Many Project Managers Are Dying for a Paycheck--And What You Can Do About It, with Jeffrey Pfeffer
  205. PPP 199 | (Video) What I Learned This Week About Convenience
  206. PPP 198 | How to Grow Leaders, from Chief Weed Puller (and author) Jeff McManus
  207. PPP 197 | The Perfect Time for Meetings, Taking the Certification Exam, and Just About Everything Else, with author Daniel Pink
  208. PPP 196 | The Most Important Talent Project Managers Need to Succeed, with author Ulrich Boser
  209. PPP 195 | How to Have a Conversation With That Stakeholder Who Drives You Crazy (And Anyone Else), with NPR Host Celeste Headlee
  210. PPP 194 | How to Get to Yes Without Manipulating, with author and influence expert Tim David
  211. PPP 193 | How To Improve Relationships in the Workplace, with Todd Davis, Chief People Officer at FranklinCovey
  212. PPP 192 | (Video) Learning About the Business and the Power of Rapport: What Susanne Madsen Learned This Week
  213. PPP 191 | (Video) Blend In and Play It Safe? Or Take the Risk of Standing Out? What I Learned This Week
  214. PPP 190 | (Video) Two Lessons About Where to Focus and Gaining Buy-in: What I Learned This Week
  215. PPP 189 | How to Tame Your Nerves Before the Big Meeting, Presentation, or Exam, with Harvard Business Review Senior Editor Dan McGinn
  216. PPP 188 | 10 Principles for Leaders of Any Age to Stay Vital, Happy, and Sharp, with Brain Rules author Dr. John Medina
  217. PPP 187 | (Video) What You Need to Know About PMOs: Today and In The Future, with Peter Taylor, Bill Dow, and Hussain Bandukwala
  218. PPP 186 | (Video) Two Words You Need to Say This Week. What I Learned This Week
  219. PPP 185 | Leadership and Self-Deception, with Mitch Warner from The Arbinger Institute
  220. PPP 184 | How Leaders Can Get Their Head Above Water When Drowning in Email and Commitments, with Steve Kahle
  221. PPP 183 | (Video) Everything's a Project and Every Project Is a Story. What I Learned This Week
  222. PPP 182 | Project Management Expert Interview with Dr. Mike Clayton
  223. PPP 181 | (Video) On Ending Well and Self-Deception. What I Learned This Week
  224. PPP 180 | The Surprising Science Behind Why Everything Project Managers Know About Success is (Mostly) Wrong
  225. PPP 179 | Tough Conversations, Uncomfortable Challenges, Delivering Bad News: How Successful Leaders Reach Outside Their Comfort Zones
  226. PPP 178 | How to Find and Work With a Mentor, with Ken Blanchard
  227. PPP 177 | Why We Can't Look Away From Our Devices, with author Adam Alter
  228. PPP 176 | (Video) Why Leaders Need to Get Lost! What I Learned This Week
  229. PPP 175 | (Video) What Would You Advise a Friend to Do? Lessons for Project Managers to Make Better Decisions
  230. PPP 174 | 5 Strategies for Staying Productive and Happy in an Age of Shiny Objects, with author Amy Blankson
  231. PPP 173 | Why Playing It Safe is Holding You Back, with Extreme You author Sarah Robb O'Hagan
  232. PPP 172 | (Video) What You Need to Know About Critical Path
  233. PPP 171 | (Video) All the Good Stuff For Leaders Is On The Other Side of Fear
  234. PPP 170 | (Video) Ideas for When You Sense Your Confidence Slipping
  235. PPP 169 | But What If They're Bingeing on NetFlix? How to Lead a Virtual Team, with Emily Luijbregts
  236. PPP 168 | (Video) Put Your Phone Down and Get Back to Your Life--An Idea For Managing Your Digital Diet
  237. PPP 167 | (Video) Why Project Managers Might Just Need to Call an Audible
  238. PPP 166 | What Project Managers Can Learn from Adele and Beyoncé
  239. PPP 165 | Why MacGyver Would Be a Great (and Happy) Project Manager
  240. PPP 164 | What Leaders Need to Know About Reducing Stress, with authors of Nick Petrie and Derek Roger
  241. PPP 163 | (Video) What I Learned This Week About What To Do Long Before You Lose Your Job
  242. PPP 162 | How to Become the Leader Your Team is Waiting For, with Jonathan Raymond
  243. PPP 161 | What I Learned This Week About Influencing Through Questions
  244. PPP 160 | What I Learned About Stress This Week
  245. PPP 159 | The Most Important Lesson You Learned Last Year
  246. PPP 158 | What You Need to Know to Manage Millennials, with author Lee Caraher
  247. PPP 157 | A Revolutionary Way for Project Managers to Influence and Persuade, with Dr. Robert Cialdini
  248. PPP 156 | The Messy Project Manager, with author Tim Harford
  249. PPP 155 | How to Keep Your Project Stakeholders Engaged, with Dr. Lynda Bourne
  250. PPP 154 | What Project Managers Need to Know About Office Politics, with Dan Rust, author of Workplace Poker

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