PPP 404 | How Project Managers Can Move Fast and FIX Things, with Anne Morriss

Total Duration 43:08

Earn free PDUs while learning how to manage change Download episode 404

Summary

In this episode, Andy interviews author Anne Morris about key concepts from her book Move Fast and Fix Things: The Trusted Leader's Guide to Solving Hard Problems. She emphasizes the importance of building trust and moving fast in change initiatives. Morris introduces the FIX Map, which illustrates the relationship between trust and speed. She also explores the significance of inclusion and the power of storytelling in driving successful change. Additionally, Morris addresses common misconceptions about speed and shares insights on applying Agile principles to change management.

Chapters

  • 00:00 Introduction
  • 02:25 Start of Interview
  • 02:44 Discussion on the Phrase 'Move Fast and Break Things'
  • 04:18 Introduction to the FIX Map Model
  • 12:30 The Trust Triangle
  • 15:19 Looking at Change Through Different Eyes
  • 21:10 The Role of Storytelling in Change Initiatives
  • 26:10 Overcoming Skepticism and Maintaining Focus
  • 27:26 The Dangers of Delay and the Need for Action
  • 29:40 The Influence of Agile Principles in Leadership
  • 34:04 The Intersection of Leadership and Parenting
  • 35:57 Andy Comments After the Interview
  • 39:26 Outtakes

Learn More

You can learn more about Anne and her book at AnneAndFrances.com. And catch her TEDx Talk at https://www.ted.com/talks/anne_morriss_5_steps_to_fix_any_problem_at_work.

If you’d like more on this topic, check out my discussion with Anne's co-author Frances Frei in episode 294 where we talk about their book Unleashed.

AI for Project Managers and Leaders

If you're not actively using AI on a daily basis, you might just be missing out. Join us for our course AI Made Simple. It's specifically tuned to every day use cases for project managers and leaders. Join other colleagues from around the world who have found it immensely helpful! Thanks!

Thank you for joining me for this episode of The People and Projects Podcast!

Talent Triangle: Power Skills

 

The following music was used for this episode:

Music: Summer Morning [Full version] by MusicLFiles
Free download: https://filmmusic.io/song/11262-summer-morning-full-version
License (CC BY 4.0): https://filmmusic.io/standard-license

Music: Fashion Corporate by Frank Schroeter
Free download: https://filmmusic.io/song/11233-fashion-corporate
License (CC BY 4.0): https://filmmusic.io/standard-license

PPP 403 | The Project Manager's Path to Freelancing Success, with Kayla McGuire

Total Duration 33:40

Earn free PDUs while learning how to become a project management freelancer Download episode 403

Summary

In this episode, Andy Kaufman interviews Kayla McGuire, a seasoned project manager and coach who runs a boot camp to help people learn and prepare for becoming a freelancer. They discuss Kayla's journey to project management and freelancing, lessons in leading projects, practical tips for running projects, reasons for pursuing freelancing, common mistakes in freelancing, and the importance of mentors. Kayla also shares insights on using LinkedIn effectively and the value of continual learning and personal development. The episode concludes with information about Kayla's freelancer boot camp.

Takeaways

  • Consider the possibility of freelancing or becoming an entrepreneur to experience more fulfillment and freedom in your career.
  • Recognize patterns in team dynamics and use pattern recognition to lead teams through projects more effectively.
  • Empower your teams to get the job done by having conversations about their goals, providing resources for learning and development, and building strong relationships through one-on-one meetings.
  • When considering freelancing, focus your energy on building your network and finding clients rather than spending time on non-essential tasks like website design or office remodeling.

Chapters

  • 00:00 Andy's Introduction to the Episode
  • 01:57 Start of Interview
  • 02:09 Kayla's Path to Project Management and Freelancing
  • 06:00 Lessons in Leading Projects
  • 12:06 The Lure of Freelancing: Freedom and Autonomy
  • 15:03 Common Mistakes When Starting Freelancing
  • 17:07 Introducing the Freelancer Bootcamp
  • 19:10 The Importance of Finding Your Niche
  • 19:39 Leveraging LinkedIn for Success
  • 24:18 Continual Learning and Personal Development
  • 31:05 Balancing Work and Personal Life
  • 32:56 Final Thoughts

Learn More

You can learn more about Kayla and her boot camp at KaylaMcGuire.com. And connect with Kayla on LinkedIn at LinkedIn.com/in/KaylaMcGuire.

Gift a Loved One a Head Start With Their Career

Do you know someone dealing with career uncertainty?

My experience is there are a growing number of people who dread being asked the question, “So, what’s the plan?” When it comes to their career, they have no freaking idea!

I bring this up because I want you to check out our new course entitled just that: No Freaking Idea: How to Navigate Career Uncertainty. It’s a career guide for people who don’t know what they want to do, and it has been so fun to hear the feedback on the course.

Whether you are wondering about the next steps in your career or it's a son or daughter and you'd like to give them a head start as a gift, learn more by going to NoFreakingIdea.courses. Thanks!

Thank you for joining me for this episode of The People and Projects Podcast!

Talent Triangle: Business Acumen

 

The following music was used for this episode:

Music: Tranceverse by Sascha Ende
Website: https://filmmusic.io/song/5223-tranceverse
License (CC BY 4.0): https://filmmusic.io/standard-license

Music: Tuesday by Sascha Ende
Website: https://filmmusic.io/song/2992-tuesday
License (CC BY 4.0): https://filmmusic.io/standard-license

PPP 402 | Surprising Insights About the Growth Mindset that Project Managers Need to Know, with Eduardo Briceño

Total Duration 41:31

Earn free PDUs while learning how to improve your customer service skills Download episode 402

Summary

In this in-depth discussion, Andy is joined by Eduardo Briceño, author of The Performance Paradox: Turning the Power of Mindset Into Action, to delve into the concepts of a growth mindset versus a fixed mindset. The conversation covers how these mindsets are not as binary or mutually exclusive as we may think, but rather can be found within us at different times and in different contexts. The theme of maintaining a balance between having a growth mindset, which holds the belief in the potential for change and improvement, and knowing when to lean into a fixed mindset, is explored. Eduardo advises on how to apply deliberate practice to improve performance and suggests viewing ourselves as evolving and changing.

Chapters

  • 00:00 Introduction
  • 02:00 Start of Interview
  • 02:09 Eduardo's Personal Journey and the Performance Paradox
  • 04:29 Understanding the Performance Paradox
  • 04:33 The Difference Between Learning and Performing
  • 13:40 The Misconception of the 10,000 Hour Rule
  • 16:51 Understanding the Growth Mindset
  • 22:44 Applying Growth Mindset to Personal Goals
  • 24:25 The Role of Identity in Growth Mindset
  • 27:15 Creating a Learning Zone in Teams
  • 32:23 Implementing Growth Mindset in Parenting
  • 35:51 Andy's Comments About the Interview
  • 40:00 Outtakes

Learn More

You can learn more about Eduardo and his book at Briceno.com. And catch his TEDx Talk at https://www.ted.com/talks/eduardo_briceno_how_to_get_better_at_the_things_you_care_about.

If you’d like more on this topic, check out:

  • Episode 202, Morten Hansen, Great at Work
  • Episode 236, Amy Edmondson about her book on Psychological Safety
  • Episode 240, Jim Detert, also about psychological safety

Gift a Loved One a Head Start With Their Career

Do you know someone dealing with career uncertainty?

My experience is there are a growing number of people who dread being asked the question, “So, what’s the plan?” When it comes to their career, they have no freaking idea!

I bring this up because I want you to check out our new course entitled just that: No Freaking Idea: How to Navigate Career Uncertainty. It’s a career guide for people who don’t know what they want to do, and it has been so fun to hear the feedback on the course.

Whether you are wondering about the next steps in your career or it's a son or daughter and you'd like to give them a head start as a gift, learn more by going to NoFreakingIdea.courses. Thanks!

Thank you for joining me for this episode of The People and Projects Podcast!

Talent Triangle: Power Skills

 

The following music was used for this episode:

Music: Summer Morning [Full version] by MusicLFiles
Free download: https://filmmusic.io/song/11262-summer-morning-full-version
License (CC BY 4.0): https://filmmusic.io/standard-license

Music: Fashion Corporate by Frank Schroeter
Free download: https://filmmusic.io/song/11233-fashion-corporate
License (CC BY 4.0): https://filmmusic.io/standard-license

PPP 401 | Customer Service Secrets Every Project Manager Must Know, with Micah Solomon

Total Duration 36:52

Earn free PDUs while learning how to improve your customer service skills Download episode 401

Summary

In this conversation, Andy Kaufman interviews Micah Solomon, author of the book Can Your Customer Service Do This? Create an Anticipatory Customer Experience that Builds Loyalty Forever. They discuss the importance of customer service and how it applies to project managers and leaders, not just people in hospitality or retail. They explore examples of good and bad customer service experiences, debunk myths about customer service, and provide strategies for improving customer service. They also discuss the concept of gold touch customer service and how it can be applied to internal customer service. The conversation concludes with insights on effective communication and developing a customer service mindset.

Takeaways

  • Customer service is important in all industries, not just hospitality or retail.
  • Examples of good and bad customer service can provide valuable insights for improving customer service.
  • There are common myths and misunderstandings about customer service that need to be debunked.
  • Gold touch customer service involves going above and beyond to provide exceptional service.
  • Effective communication and a customer service mindset are key to delivering great customer service.

Chapters

  • 00:00 Andy's Intro to the Episode
  • 02:40 Introduction to Micah Solomon and his book
  • 04:46 Myths and Misunderstandings about Customer Service
  • 06:12 Improving Customer Service
  • 09:28 Gold Touch Customer Service
  • 10:51 Internal Customer Service
  • 13:44 Difference between Function and Purpose
  • 18:19 The Service Recovery Paradox
  • 20:15 Dealing with Customer Service Failures
  • 21:21 Phrasing and Language in Customer Service
  • 25:02 Developing a Customer Service Mindset
  • 27:00 Andy's Summary of Key Takeaways
  • 32:03 Outtakes

You can learn more about Micah and his book at MicahSolomon.com.

Gift a Loved One a Head Start With Their Career

Do you know someone who is in college or maybe recently graduated?

My experience is there are a growing number of people who dread being asked the question, “So, what’s the plan?” When it comes to their career, they have no freaking idea!

I bring this up because I want you to check out our new course entitled just that: No Freaking Idea: How to Navigate Career Uncertainty. It’s a career guide for people who don’t know what they want to do, and it has been so fun to hear the feedback on the course.

Whether you are wondering about the next steps in your career or it's a son or daughter and you'd like to give them a head start as a gift, learn more by going to NoFreakingIdea.courses. Thanks!

Thank you for joining me for this episode of The People and Projects Podcast!

Talent Triangle: Power Skills

 

The following music was used for this episode:

Music: The Fantastical Ferret by Tim Kulig
Free download: https://filmmusic.io/song/12070-the-fantastical-ferret
License (CC BY 4.0): https://filmmusic.io/standard-license

Music: Fashion Corporate by Frank Schroeter
Free download: https://filmmusic.io/song/11233-fashion-corporate
License (CC BY 4.0): https://filmmusic.io/standard-license

PPP 400 | Celebrating Episode 400 with Adam Grant

Total Duration 22:44

Earn free PDUs while learning how to recognize hidden potential in the people around you Download episode 400

Summary

In this episode, Andy Kaufman celebrates the 400th episode of the People in Projects Podcast with special guest Adam Grant. They discuss Adam's new book, Hidden Potential, and the importance of assessing and unlocking potential in individuals.

The conversation covers various topics, including keeping projects on track, the truth about hiring based on experience, a lesson Adam learned about feedback that he's a terrible writer, and overcoming criticism. Adam reflects on the past and future, including what he misses (and doesn't miss) about being Adam Grant in 2010 (when Andy and Adam first talked). 

Takeaways

  • Assessing and unlocking potential is crucial in various aspects of life, and the judgments people make of our potential can have a significant impact.
  • Perfectionism can hinder progress, and it is important to separate our identity from our work.
  • The value of experience in hiring is often overestimated, and potential should be prioritized over years of experience.
  • Saying no and setting boundaries is essential to avoid overcommitment and maintain focus on important projects.
  • Even if initially difficult, receiving feedback can lead to valuable insights and improvements.
  • A practical AI chatbot use case that Adam tries
  • Expressing appreciation to those who have seen and nurtured our potential is important, and we should also assess the potential of others and encourage their growth.

You can learn more about Adam and his book at AdamGrant.net.

For More on This Topic

To catch Andy's previous conversations with Adam, check out:

  • Episode 31, where we talk about leading teams with meaning, and
  • Episode 93, where we talk about his book Give and Take

Chapters

00:00 Introduction and Celebration
02:50 Start of the Interview
03:12 What are You Glad is Getting Attention / Thought Would Get More Attention in Your Book
03:52 Lessons on Keeping Projects on Track
04:46 Something People Think Is True But Is Not Supported With Evidence
05:45 How Adam Decides on Saying Yes or No
06:16 How Does Adam Calm Nerves
07:27 You Suck at Writing, Adam! How to Receive Feedback and Overcome Criticism
08:37 What Adam Recently Used a Chatbot For
09:26 What Does Adam Miss About Being Him in 2010 / Not Miss
10:26 What Would You Ask Future Adam?
11:39 Adam Takes Over as the Host
12:50 Adam Asks About Podcasting
14:07 Adam Says Nice Things About Andy
16:04 Andy Comments after the Interview
20:19 Outtakes from Before The Interview Started
21:32 Sample Intro from Episode 1 (Man, it was bad!)

Gift a Loved One a Head Start With Their Career

Do you know someone who is in college or maybe recently graduated?

My experience is there are a growing number of people who dread being asked the question, “So, what’s the plan?” When it comes to their career, they have no freaking idea!

I bring this up because I want you to check out our new course entitled just that: No Freaking Idea: How to Navigate Career Uncertainty. It’s a career guide for people who don’t know what they want to do, and it has been so fun to hear the feedback on the course.

Whether you are wondering about the next steps in your career or it's a son or daughter and you'd like to give them a head start as a gift, learn more by going to NoFreakingIdea.courses. Thanks!

Thank you for joining me for this episode of The People and Projects Podcast!

Talent Triangle: Power Skills

 

The following music was used for this episode:

Music: Celebrate Your Wins [Full version] by MusicLFiles
Free download: https://filmmusic.io/song/10381-celebrate-your-wins-full-version
License (CC BY 4.0): https://filmmusic.io/standard-license

Music: Funky Life by WinnieTheMoog
Free download: https://filmmusic.io/song/6040-funky-life
License (CC BY 4.0): https://filmmusic.io/standard-license

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  150. PPP 250 | (Video) The Power of Saying Yes
  151. PPP 249 | The Way We Do Work Is Screwed Up (Here's What To Do About It), with author Aaron Dignan
  152. PPP 248 | (Video) Try This The Next Time You Face a Ranting Stakeholder
  153. PPP 247 | (Video) Two Tips to Making Better Decisions
  154. PPP 246 | The Surprising Science of Meetings, with author Steven G. Rogelberg
  155. PPP 245 | What Your Meetings Say About Your Culture, with the Meeting Maven J. Elise Keith
  156. PPP 244 | (Video) How Do You Deal With Endings?
  157. PPP 243 | (Video) Getting Thrown Into the Deep End (How We Really Learn)
  158. PPP 242 | An Easy and Proven Way to Help Leaders Build Good Habits and Break Bad Ones, with author James Clear
  159. PPP 241 | (Video) When It Doesn't Feel Like The Most Wonderful Time of the Year
  160. PPP 240 | (Video) How to Speak Up When It Feels Risky
  161. PPP 239 | (Video) What If Every Meeting Was Optional?
  162. PPP 238 | (Video) The Mistake We Make When Building Our Network
  163. PPP 237 | (Video) How to Connect With People In a Virtual World, with Dr. Nick Morgan
  164. PPP 236 | Do This To Help Your Project Team Learn, Innovate, and Grow, with Harvard Professor of Leadership Amy C. Edmondson
  165. PPP 235 | (Video) One Simple Way to Accelerate Your Career Growth
  166. PPP 234 | (Video) Under-Promise and Over-Deliver? The Happiness Formula
  167. PPP 233 | (Video) Not Happy With Your Outcomes? Consider This.
  168. PPP 232 | (Video) Keep This In Mind When Everything Goes Perfectly (or Poorly)
  169. PPP 231 | (Video) First, Ride Into the Wind
  170. PPP 230 | Helping Your Team Survive The Messy Middle of Projects
  171. PPP 229 | (Video) There's a Leadership Vacuum (What Are You Doing About It?)
  172. PPP 228 | (Video) A Subtle Influence Technique to Drive Behavior
  173. PPP 227 | (Video) Try This Metric To Free Up Some Time This Week
  174. PPP 226 | Become a High Performer in Eight (Scientifically Proven) Steps, with author Marc Effron
  175. PPP 225 | (Video) Help for the Crazy Busy
  176. PPP 224 | (Video) Aspire To Lead? Or Aspire for a Paycheck?
  177. PPP 223 | (Video) What's Worse? Indecision or A Wrong Decision?
  178. PPP 222 | (Video) Collect Wins and Avoid the Bad Beat Stories
  179. PPP 221 | (Video) When You Can't Unfriend That Stakeholder
  180. PPP 220 | (Video) Look for This When Hiring People
  181. PPP 219 | (Video) You Need to Make Time for This
  182. PPP 218 | (Video) Don't Just Keep Them Informed. Keep Them Satisfied.
  183. PPP 217 | (Video) Set Smaller Goals to Get Bigger Results
  184. PPP 216 | (Video) Don't Be Easily Offended
  185. PPP 215 | (Video) Got a Tough Hill to Climb? Do This.
  186. PPP 214 | (Video) 3 Words to Help You Make Better Choices for You, Your Team, and Your Projects
  187. PPP 213 | How to Help You and Your Team Stop Blaming and Start Taking Responsibility, with author Christopher Avery
  188. PPP 212 | (Video) One of the Most Important Choices You Need to Make
  189. PPP 211 | (Video) Finishing Something Today? Do This.
  190. PPP 210 | (Video) One Question That Will Help You Improve Your Personal (and Team) Productivity
  191. PPP 209 | (Video) Less About Us, More About Them. Be Curious
  192. PPP 208 | (Video) What I Taught Today About Applying an Idea from Scrum
  193. PPP 207 | Accelerating Your Agile Journey, with author Johanna Rothman
  194. PPP 206 | (Video) My Favorite Hack to Avoid Missing The Next Big Learning Opportunity
  195. PPP 205 | (Video) What I Taught Today: One of My Favorite Ways to Coach Someone
  196. PPP 204 | How to Build an A Team, with author Whitney Johnson
  197. PPP 203 | (Video) What I Learned This Week (You’ll Never Experience Meetings the Same Once You Know About It)
  198. PPP 202 | How Top Performers Do Less, Work Better, and Achieve More, with author Morten Hansen
  199. PPP 201 | (Video) What I Learned From a Podcast Listener This Week About Coffee Every Friday (and Strengths, from Marcus Buckingham)
  200. PPP 200 | Why Too Many Project Managers Are Dying for a Paycheck--And What You Can Do About It, with Jeffrey Pfeffer
  201. PPP 199 | (Video) What I Learned This Week About Convenience
  202. PPP 198 | How to Grow Leaders, from Chief Weed Puller (and author) Jeff McManus
  203. PPP 197 | The Perfect Time for Meetings, Taking the Certification Exam, and Just About Everything Else, with author Daniel Pink
  204. PPP 196 | The Most Important Talent Project Managers Need to Succeed, with author Ulrich Boser
  205. PPP 195 | How to Have a Conversation With That Stakeholder Who Drives You Crazy (And Anyone Else), with NPR Host Celeste Headlee
  206. PPP 194 | How to Get to Yes Without Manipulating, with author and influence expert Tim David
  207. PPP 193 | How To Improve Relationships in the Workplace, with Todd Davis, Chief People Officer at FranklinCovey
  208. PPP 192 | (Video) Learning About the Business and the Power of Rapport: What Susanne Madsen Learned This Week
  209. PPP 191 | (Video) Blend In and Play It Safe? Or Take the Risk of Standing Out? What I Learned This Week
  210. PPP 190 | (Video) Two Lessons About Where to Focus and Gaining Buy-in: What I Learned This Week
  211. PPP 189 | How to Tame Your Nerves Before the Big Meeting, Presentation, or Exam, with Harvard Business Review Senior Editor Dan McGinn
  212. PPP 188 | 10 Principles for Leaders of Any Age to Stay Vital, Happy, and Sharp, with Brain Rules author Dr. John Medina
  213. PPP 187 | (Video) What You Need to Know About PMOs: Today and In The Future, with Peter Taylor, Bill Dow, and Hussain Bandukwala
  214. PPP 186 | (Video) Two Words You Need to Say This Week. What I Learned This Week
  215. PPP 185 | Leadership and Self-Deception, with Mitch Warner from The Arbinger Institute
  216. PPP 184 | How Leaders Can Get Their Head Above Water When Drowning in Email and Commitments, with Steve Kahle
  217. PPP 183 | (Video) Everything's a Project and Every Project Is a Story. What I Learned This Week
  218. PPP 182 | Project Management Expert Interview with Dr. Mike Clayton
  219. PPP 181 | (Video) On Ending Well and Self-Deception. What I Learned This Week
  220. PPP 180 | The Surprising Science Behind Why Everything Project Managers Know About Success is (Mostly) Wrong
  221. PPP 179 | Tough Conversations, Uncomfortable Challenges, Delivering Bad News: How Successful Leaders Reach Outside Their Comfort Zones
  222. PPP 178 | How to Find and Work With a Mentor, with Ken Blanchard
  223. PPP 177 | Why We Can't Look Away From Our Devices, with author Adam Alter
  224. PPP 176 | (Video) Why Leaders Need to Get Lost! What I Learned This Week
  225. PPP 175 | (Video) What Would You Advise a Friend to Do? Lessons for Project Managers to Make Better Decisions
  226. PPP 174 | 5 Strategies for Staying Productive and Happy in an Age of Shiny Objects, with author Amy Blankson
  227. PPP 173 | Why Playing It Safe is Holding You Back, with Extreme You author Sarah Robb O'Hagan
  228. PPP 172 | (Video) What You Need to Know About Critical Path
  229. PPP 171 | (Video) All the Good Stuff For Leaders Is On The Other Side of Fear
  230. PPP 170 | (Video) Ideas for When You Sense Your Confidence Slipping
  231. PPP 169 | But What If They're Bingeing on NetFlix? How to Lead a Virtual Team, with Emily Luijbregts
  232. PPP 168 | (Video) Put Your Phone Down and Get Back to Your Life--An Idea For Managing Your Digital Diet
  233. PPP 167 | (Video) Why Project Managers Might Just Need to Call an Audible
  234. PPP 166 | What Project Managers Can Learn from Adele and Beyoncé
  235. PPP 165 | Why MacGyver Would Be a Great (and Happy) Project Manager
  236. PPP 164 | What Leaders Need to Know About Reducing Stress, with authors of Nick Petrie and Derek Roger
  237. PPP 163 | (Video) What I Learned This Week About What To Do Long Before You Lose Your Job
  238. PPP 162 | How to Become the Leader Your Team is Waiting For, with Jonathan Raymond
  239. PPP 161 | What I Learned This Week About Influencing Through Questions
  240. PPP 160 | What I Learned About Stress This Week
  241. PPP 159 | The Most Important Lesson You Learned Last Year
  242. PPP 158 | What You Need to Know to Manage Millennials, with author Lee Caraher
  243. PPP 157 | A Revolutionary Way for Project Managers to Influence and Persuade, with Dr. Robert Cialdini
  244. PPP 156 | The Messy Project Manager, with author Tim Harford
  245. PPP 155 | How to Keep Your Project Stakeholders Engaged, with Dr. Lynda Bourne
  246. PPP 154 | What Project Managers Need to Know About Office Politics, with Dan Rust, author of Workplace Poker
  247. PPP 153 | The Five Fundamentals of Becoming an Exemplary Project Leader, with Best-Selling Author Jim Kouzes
  248. PPP 152 | How Scrum Helps You Do Twice the Work in Half the Time, with Scrum inventor and co-creator Jeff Sutherland
  249. PPP 151 | How to Deal With Bullies on Project Teams, with Paul Pelletier, LL.B., PMP
  250. PPP 150 | Why Project Managers Need to Say Less and Ask More To Be Better Leaders, with Michael Bungay Stanier

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