Last week I facilitated a tutorial and delivered a new keynote to over 800 people at the STAREAST conference in Orlando. It had been a while since our family had visited Florida so I had the opportunity to bring my wife and three children along, which was great! Between speaking engagements we had the opportunity to spend time at Disney and if you've spent any time at a Disney park, chances are customer service and quality come to mind. People at Disney know how to be great on the job. They are patient with demanding customers and seemingly cool under the heat of the Florida sun.
What does it take to be great on the job? As it turns out, there's a book by that name out this week by Jodi Glickman. I had the opportunity to catch up with Jodi recently and look forward to sharing that interview about her book with you this week.
In our last episode I began a discussion with Dr. David Hillson from the U.K. regarding risks and risk attitudes. In this episode, David and I continue that conversation with a focus on how we can help our organizations take the next step in implementing risk management practices.
What comes to mind when you think of the term "risk"? In our workshops and keynotes regarding project management, the topic of risk inevitably is talked about, and in those discussions it's clear that one's views and attitudes about risk significantly impact how a project is managed.
A problem with risk is when we lose perspective on it. For example, "I won't get out of bed today because something bad could happen." But then there's flip side as well, where we leap from the platform exclaiming, "I hope the bungee cord is attached!"
Whether at work or in life, there are an endless number of things we could worry about, and I know plenty of leaders that admit they are good worriers! It's been said that one of the best antidotes for anxiety is action, and a way to move your team and project from worrying to action is risk management.
To talk about this issue I went to one of the clearest and most prolific voices on the topic, Dr. David Hillson. I've split my discussion with David into two episodes and look forward to sharing this first portion with you in this episode.
You can learn more about David Hillson at his website http://www.risk-doctor.com. You'll find helpful articles and links related to risk management.
Join me in the next episode where Dr. David Hillson and I talk about how to take the next step with risk management in your organization. Note: for my premium subscribers, your additional coaching episode will be published with the second portion of the interview.
Thank you for joining us for this episode of The People and Projects Podcast! Have a great week!
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If you've ever sat through one of my workshops or keynotes on leadership or project management, you've likely clued into the fact that I have a rather low tolerance for the purely academic. By that I mean ideas, models, and theories that sound great on a white board but are seemingly impossible to be practically applied in the real world.
When it comes to management, it's easy to find books that pontificate theory. But every once in a while you come across one that is a breath of fresh air, where the author says it how it is instead of how it should be.
An example of one of those books is the latest from Professor Henry Mintzberg, entitled Management? It's Not What You Think! It's a thought-provoking, at times irreverent look at this craft we call management.
To give you a taste of what you'll find in this new book, I'm excited to share a recent discussion I had with Henry in this episode.