PPP 405 | How to Deliver Better Results, with Gil Broza

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Published: Saturday, 17 February 2024 09:00

Written by Andy Kaufman

Total Duration 46:54

Download episode 405

Summary

In this episode, Andy Kaufman interviews Gil Broza about his new book, Deliver Better Results: How to Unlock Your Organization's Potential. They discuss the importance of systems thinking in value delivery and the six aspects of system fitness. Gil shares practical strategies for improving value delivery and emphasizes the significance of mindset over tactics. He also provides examples of successful transformations and offers resources available on the book's website.

Takeaways

• Value delivery should be viewed as a system, not a collection of practices.
• Systems thinking helps identify the cause-and-effect relationships within a value delivery system.
• Understanding the effects of choices and actions is crucial for making informed decisions.
• The Square model provides a framework for assessing system fitness and improving value delivery.
• Successful transformations require a sequential and incremental approach, focusing on mindset and values.
• Resources on the book's website offer additional support for implementing the strategies discussed.

Chapters

• 00:00 Introduction
• 02:22 Start of Interview
• 03:18 Understanding the Value Delivery System
• 04:13 Key Ideas from Systems Thinking
• 07:05 Avoiding Oversimplification in Cause and Effect
• 08:03 Considering the Effects of Choices and Actions
• 10:30 Introducing the Square Model
• 11:55 The Six Aspects of System Fitness
• 13:50 The Backstory of the Square Model
• 19:04 Sequential and Incremental Strategies for Improvement
• 21:25 The Importance of Mindset in Change
• 22:52 Differentiating Values and Beliefs
• 25:16 The Significance of Mindset over Tactics
• 28:08 Helping People Navigate Change
• 29:47 The Role of Fear in Change
• 30:05 The Concept of 'Committed, but not Attached'
• 32:41 Case Study: Agile Transformation in a Startup
• 39:17 Andy Comments After the Interview
• 42:32 Outtakes

Learn More

You can learn more about Gil and his book at DeliverBetterResultsBook.com. The free chapter that Gil mentioned is available at HeardOnPodcast.DeliverBetterResultsBook.com.

No Freaking Idea!

Do you know someone who is in college or maybe recently graduated?

My experience is there are a growing number of people who dread being asked the question, “So, what’s the plan?” When it comes to their career, they have no freaking idea!

I bring this up because we have a course entitled just that: No Freaking Idea: How to Navigate Career Uncertainty. It’s a career guide for people who don’t know what they want to do, and it has been so fun to hear the feedback on the course.

Whether you are wondering about next steps in your career or a son or daughter and you'd like to give them this as a gift, learn more by going to NoFreakingIdea.courses. Thanks!

Thank you for joining me for this episode of The People and Projects Podcast!

Talent Triangle: Ways of Working

The following music was used for this episode:

Music: Brooklyn Nights by Tim Kulig
Free download: https://filmmusic.io/song/11192-brooklyn-nights
License (CC BY 4.0): https://filmmusic.io/standard-license

Music: Quantum Sparks [Full version] by MusicLFiles
Free download: https://filmmusic.io/song/10996-quantum-sparks-full-version
License (CC BY 4.0): https://filmmusic.io/standard-license

PPP 404 | How Project Managers Can Move Fast and FIX Things, with Anne Morriss

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Published: Thursday, 01 February 2024 15:09

Written by Andy Kaufman

Total Duration 43:08

Download episode 404

Summary

In this episode, Andy interviews author Anne Morris about key concepts from her book Move Fast and Fix Things: The Trusted Leader's Guide to Solving Hard Problems. She emphasizes the importance of building trust and moving fast in change initiatives. Morris introduces the FIX Map, which illustrates the relationship between trust and speed. She also explores the significance of inclusion and the power of storytelling in driving successful change. Additionally, Morris addresses common misconceptions about speed and shares insights on applying Agile principles to change management.

Chapters

• 00:00 Introduction
• 02:25 Start of Interview
• 02:44 Discussion on the Phrase 'Move Fast and Break Things'
• 04:18 Introduction to the FIX Map Model
• 12:30 The Trust Triangle
• 15:19 Looking at Change Through Different Eyes
• 21:10 The Role of Storytelling in Change Initiatives
• 26:10 Overcoming Skepticism and Maintaining Focus
• 27:26 The Dangers of Delay and the Need for Action
• 29:40 The Influence of Agile Principles in Leadership
• 34:04 The Intersection of Leadership and Parenting
• 35:57 Andy Comments After the Interview
• 39:26 Outtakes

Learn More

You can learn more about Anne and her book at AnneAndFrances.com. And catch her TEDx Talk at https://www.ted.com/talks/anne_morriss_5_steps_to_fix_any_problem_at_work.

If you’d like more on this topic, check out my discussion with Anne's co-author Frances Frei in episode 294 where we talk about their book Unleashed.

AI for Project Managers and Leaders

If you're not actively using AI on a daily basis, you might just be missing out. Join us for our course AI Made Simple. It's specifically tuned to every day use cases for project managers and leaders. Join other colleagues from around the world who have found it immensely helpful! Thanks!

Thank you for joining me for this episode of The People and Projects Podcast!

Talent Triangle: Power Skills

The following music was used for this episode:

Music: Summer Morning [Full version] by MusicLFiles
Free download: https://filmmusic.io/song/11262-summer-morning-full-version
License (CC BY 4.0): https://filmmusic.io/standard-license

Music: Fashion Corporate by Frank Schroeter
Free download: https://filmmusic.io/song/11233-fashion-corporate
License (CC BY 4.0): https://filmmusic.io/standard-license

PPP 403 | The Project Manager's Path to Freelancing Success, with Kayla McGuire

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Published: Friday, 19 January 2024 18:38

Written by Andy Kaufman

Total Duration 33:40

Download episode 403

Summary

In this episode, Andy Kaufman interviews Kayla McGuire, a seasoned project manager and coach who runs a boot camp to help people learn and prepare for becoming a freelancer. They discuss Kayla's journey to project management and freelancing, lessons in leading projects, practical tips for running projects, reasons for pursuing freelancing, common mistakes in freelancing, and the importance of mentors. Kayla also shares insights on using LinkedIn effectively and the value of continual learning and personal development. The episode concludes with information about Kayla's freelancer boot camp.

Takeaways

• Consider the possibility of freelancing or becoming an entrepreneur to experience more fulfillment and freedom in your career.
• Recognize patterns in team dynamics and use pattern recognition to lead teams through projects more effectively.
• Empower your teams to get the job done by having conversations about their goals, providing resources for learning and development, and building strong relationships through one-on-one meetings.
• When considering freelancing, focus your energy on building your network and finding clients rather than spending time on non-essential tasks like website design or office remodeling.

Chapters

• 00:00 Andy's Introduction to the Episode
• 01:57 Start of Interview
• 02:09 Kayla's Path to Project Management and Freelancing
• 06:00 Lessons in Leading Projects
• 12:06 The Lure of Freelancing: Freedom and Autonomy
• 15:03 Common Mistakes When Starting Freelancing
• 17:07 Introducing the Freelancer Bootcamp
• 19:10 The Importance of Finding Your Niche
• 19:39 Leveraging LinkedIn for Success
• 24:18 Continual Learning and Personal Development
• 31:05 Balancing Work and Personal Life
• 32:56 Final Thoughts

Learn More

You can learn more about Kayla and her boot camp at KaylaMcGuire.com. And connect with Kayla on LinkedIn at LinkedIn.com/in/KaylaMcGuire.

Gift a Loved One a Head Start With Their Career

Do you know someone dealing with career uncertainty?

My experience is there are a growing number of people who dread being asked the question, “So, what’s the plan?” When it comes to their career, they have no freaking idea!

I bring this up because I want you to check out our new course entitled just that: No Freaking Idea: How to Navigate Career Uncertainty. It’s a career guide for people who don’t know what they want to do, and it has been so fun to hear the feedback on the course.

Whether you are wondering about the next steps in your career or it's a son or daughter and you'd like to give them a head start as a gift, learn more by going to NoFreakingIdea.courses. Thanks!

Thank you for joining me for this episode of The People and Projects Podcast!

Talent Triangle: Business Acumen

The following music was used for this episode:

Music: Tranceverse by Sascha Ende
Website: https://filmmusic.io/song/5223-tranceverse
License (CC BY 4.0): https://filmmusic.io/standard-license

Music: Tuesday by Sascha Ende
Website: https://filmmusic.io/song/2992-tuesday
License (CC BY 4.0): https://filmmusic.io/standard-license

PPP 402 | Surprising Insights About the Growth Mindset that Project Managers Need to Know, with Eduardo Briceño

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Published: Friday, 12 January 2024 16:39

Written by Andy Kaufman

Total Duration 41:31

Download episode 402

Summary

In this in-depth discussion, Andy is joined by Eduardo Briceño, author of The Performance Paradox: Turning the Power of Mindset Into Action, to delve into the concepts of a growth mindset versus a fixed mindset. The conversation covers how these mindsets are not as binary or mutually exclusive as we may think, but rather can be found within us at different times and in different contexts. The theme of maintaining a balance between having a growth mindset, which holds the belief in the potential for change and improvement, and knowing when to lean into a fixed mindset, is explored. Eduardo advises on how to apply deliberate practice to improve performance and suggests viewing ourselves as evolving and changing.

Chapters

• 00:00 Introduction
• 02:00 Start of Interview
• 02:09 Eduardo's Personal Journey and the Performance Paradox
• 04:29 Understanding the Performance Paradox
• 04:33 The Difference Between Learning and Performing
• 13:40 The Misconception of the 10,000 Hour Rule
• 16:51 Understanding the Growth Mindset
• 22:44 Applying Growth Mindset to Personal Goals
• 24:25 The Role of Identity in Growth Mindset
• 27:15 Creating a Learning Zone in Teams
• 32:23 Implementing Growth Mindset in Parenting
• 35:51 Andy's Comments About the Interview
• 40:00 Outtakes

Learn More

You can learn more about Eduardo and his book at Briceno.com. And catch his TEDx Talk at https://www.ted.com/talks/eduardo_briceno_how_to_get_better_at_the_things_you_care_about.

If you’d like more on this topic, check out:

• Episode 202, Morten Hansen, Great at Work
• Episode 236, Amy Edmondson about her book on Psychological Safety
• Episode 240, Jim Detert, also about psychological safety

Gift a Loved One a Head Start With Their Career

Do you know someone dealing with career uncertainty?

My experience is there are a growing number of people who dread being asked the question, “So, what’s the plan?” When it comes to their career, they have no freaking idea!

I bring this up because I want you to check out our new course entitled just that: No Freaking Idea: How to Navigate Career Uncertainty. It’s a career guide for people who don’t know what they want to do, and it has been so fun to hear the feedback on the course.

Whether you are wondering about the next steps in your career or it's a son or daughter and you'd like to give them a head start as a gift, learn more by going to NoFreakingIdea.courses. Thanks!

Thank you for joining me for this episode of The People and Projects Podcast!

Talent Triangle: Power Skills

The following music was used for this episode:

Music: Summer Morning [Full version] by MusicLFiles
Free download: https://filmmusic.io/song/11262-summer-morning-full-version
License (CC BY 4.0): https://filmmusic.io/standard-license

Music: Fashion Corporate by Frank Schroeter
Free download: https://filmmusic.io/song/11233-fashion-corporate
License (CC BY 4.0): https://filmmusic.io/standard-license

PPP 401 | Customer Service Secrets Every Project Manager Must Know, with Micah Solomon

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Published: Saturday, 06 January 2024 12:35

Written by Andy Kaufman

Total Duration 36:52

Download episode 401

Summary

In this conversation, Andy Kaufman interviews Micah Solomon, author of the book Can Your Customer Service Do This? Create an Anticipatory Customer Experience that Builds Loyalty Forever. They discuss the importance of customer service and how it applies to project managers and leaders, not just people in hospitality or retail. They explore examples of good and bad customer service experiences, debunk myths about customer service, and provide strategies for improving customer service. They also discuss the concept of gold touch customer service and how it can be applied to internal customer service. The conversation concludes with insights on effective communication and developing a customer service mindset.

Takeaways

• Customer service is important in all industries, not just hospitality or retail.
• Examples of good and bad customer service can provide valuable insights for improving customer service.
• There are common myths and misunderstandings about customer service that need to be debunked.
• Gold touch customer service involves going above and beyond to provide exceptional service.
• Effective communication and a customer service mindset are key to delivering great customer service.

Chapters

• 00:00 Andy's Intro to the Episode
• 02:40 Introduction to Micah Solomon and his book
• 04:46 Myths and Misunderstandings about Customer Service
• 06:12 Improving Customer Service
• 09:28 Gold Touch Customer Service
• 10:51 Internal Customer Service
• 13:44 Difference between Function and Purpose
• 18:19 The Service Recovery Paradox
• 20:15 Dealing with Customer Service Failures
• 21:21 Phrasing and Language in Customer Service
• 25:02 Developing a Customer Service Mindset
• 27:00 Andy's Summary of Key Takeaways
• 32:03 Outtakes

You can learn more about Micah and his book at MicahSolomon.com.

Gift a Loved One a Head Start With Their Career

Do you know someone who is in college or maybe recently graduated?

My experience is there are a growing number of people who dread being asked the question, “So, what’s the plan?” When it comes to their career, they have no freaking idea!

I bring this up because I want you to check out our new course entitled just that: No Freaking Idea: How to Navigate Career Uncertainty. It’s a career guide for people who don’t know what they want to do, and it has been so fun to hear the feedback on the course.

Whether you are wondering about the next steps in your career or it's a son or daughter and you'd like to give them a head start as a gift, learn more by going to NoFreakingIdea.courses. Thanks!

Thank you for joining me for this episode of The People and Projects Podcast!

Talent Triangle: Power Skills

The following music was used for this episode:

Music: The Fantastical Ferret by Tim Kulig
Free download: https://filmmusic.io/song/12070-the-fantastical-ferret
License (CC BY 4.0): https://filmmusic.io/standard-license

Music: Fashion Corporate by Frank Schroeter
Free download: https://filmmusic.io/song/11233-fashion-corporate
License (CC BY 4.0): https://filmmusic.io/standard-license